FAQ
We're sure you have questions and we want to answer all of them. If there's anything you're wondering, check out below or shoot us an email at support@astridwild.com and we'll get back to you within 48 hours. For urgent size advice, you can call our support line + 46 (0)73 052 26 11. Open Monday to Friday :)
Each product page has a link to a product specific size guide. Click the 'Help me find my size' link and find product-specific measurement tables in centimeters and inches as well as images of models, with their measurements, wearing the product.
On product pages, you'll also find customer reviews with valuable sizing information.
If you're still not sure, send us an email or chat with us, we love to help!
We want to inspire women across the globe to spend more time in nature, and that is why we offer worldwide shipping with affordable prices. You can find more information on different shipping regions in Shipping & Delivery.
We offer free shipping on all orders within the EU.
In Norway, we charge a shipping fee of 150 NOK on orders below 2,500 NOK. On orders above 2,500 NOK, we offer free shipping. In Norway, you are not liable for customs fees.
In the UK, we charge a shipping fee of 20 GBP on orders below 200 GBP. On orders above 200 GBP, we offer free shipping. If the order value is over 135 GBP, you will also be charged VAT and customs fees by UPS before the delivery.
Outside the EU (excl. Norway and the UK), we charge a shipping fee of 200 SEK (c. 20 USD) on orders below 2,500 SEK (c. 250 USD). On orders above 2,500 SEK we offer free shipping.
Please note that local taxes and other fees, such as customs, may occur when shipping outside the EU and Norway, and the customer is responsible for handling these costs.
For more information, see Shipping & Delivery.
The estimated delivery time in Sweden is 1-3 business days, in the rest of the EU 2-10 business days and the rest of the world 3-14 business days. Variations may occur but we aim to get all products delivered within two weeks from placing the order. For more information, see Shipping & Delivery.
If you order a pre-order item, the delivery time is advised separately. We'll do our best to keep you updated on the delivery timetable of pre-order items and notify you when your items are available for shipping. Please note that shipping dates for pre-orders are not guaranteed and delays may occur. For more information on pre-orders, see Pre-orders.
You can create an account with us, and view order status on your account page. The account page is updated as soon as you are charged for your order and again once your order ships.
If you are not happy with your products, you can return or exchange them within 30 days from placing the order. If you order a pre-order item, you can return the products within 30 days after we have shipped your item. We only refund items that are in unused condition and have all garment tags attached, and are registered in our returns system.
If you return 4 or more products in one order, we will charge a return fee of 100 SEK (c. 10 EUR/USD). The fee will be deducted from the original invoice. Otherwise, we offer a free return.
See detailed instructions in Returns & Exchanges on how to return or exchange your item.
Let’s try to preserve our lovely environment and avoid returning items. We will do our absolute best to help you find the products you love and in the right size.
We offer safe payments with various global and local payment methods. See all payment information in Payments.
Oh no! There is a couple of things you can check:
- Card’s billing details match what you’ve entered into our system
- Card expiry
- Card settings in terms of online or foreign payments
Card issuer will not tell us the reason for declines, so it’s best to check with them before trying your card again. If none of this works, please contact us at support@astridwild.com or chat with us with the chat tool. We’ll do our best to help!
If you are paying with Klarna, make sure you are in a country where Klarna payments are enabled and that you have selected the right currency. See all payment information in Payments.